FAQ

Tanya Shatseva

FAQ

IMPORTANT!


Please note that your order is proceeded personally by me with love and care in possibly shortest time (up to 2 weeks usually). However if you need your order to arrive by a certain time, for a special occasion or via express carrier etc contact me, so I could schedule your order in prior or figure out a suitable solution for you.


PAYMENT.


I accept PayPal. This is the most secure and fast payment method. You don’t need to have an account to use it.


SHIPPING & TERMS.

Orders are shipped from Russia worldwide in a safe packaging to ensure your product arrives in perfect condition. All items are sent via the 1st Class International Airmail with a tracking number. Shipping charges do not include the destination country’s duty, tax or customs fees. If applicable, these will be assessed upon delivery.


Shipping terms varies according to your location and other conditions like customs delays etc. It usually takes 2-3 weeks to arrive in most parts of the world. If you’d prefer an express shipping method for your order please contact me before making a payment.


TRACKING.


After your order is shipped you will receive an email with a tracking number and a link which you can use to track your package on pochta.ru (Russian Post). The linked page will contain up-to-date information until the package leaves Russia, at which point it will be paused until the package has been either delivered or returned. Sometimes it is possible to glean more information on an international package’s whereabouts by tracking it via the foreign delivery agent. Here’s a small list of these agents: USA - www.usps.com | UK - www.royalmail.com | Canada - www.canadapost.ca | France - www.laposte.fr | Germany – www.dhl.de | Australia - auspost.com.au |


PRINTS.


Each giclee print is created with highest quality archival inks on luxury fine art paper/canvas of museum quality! Prints are hand signed on front and back.
Regular (not embellished) prints are ready to ship in 1 week in average.


HAND-EMBELLISHED PRINTS.


Each prints is embellished individually with biggest attention to details to provide a unique and gorgeous piece that you could proudly showcase on your walls over the centuries. Procedure usually takes from 1 and up to 3 weeks to get the print shipped.


TIME-LIMITED EMBELLISHED RELEASES.


Time-limited releases are made available for purchase during a 4 day period. The size of edition bases on the number of prints sold during the sale. The pieces participated in time-limited releases will never be available as signed hand-embellished prints. The edition size will be determined after the sale and then put into production, so please allow an estimated 4-6 weeks for delivery.


ORIGINAL PAINTINGS.


All originals are hand signed on front and back and go with artist’s Certificate of Authenticity.


*COA is not included for “small works” collection.


EARLY PREVIEW AND PREORDERS.


Please subscribe to my mailing list, follow me on Instagram/FB or become a patron on Patreon for early previews of all available originals, exclusive and time-limited prints releases and discounts.


RETURNS.


Please contact ASAP about lost or damaged items! If possible, include pictures. Keep all original packing materials as they may be needed for insurance investigation purposes. I’ll be in touch with next steps. 


CUSTOMER PRIVACY.


Information you provide to The Store through the ordering process will only be used to keep you up-to-date with your order’s progress and to contact you if there are any issues. Subscribers to mailing list will only receive Tanya Shatseva Art related announcements, and may unsubscribe at any time.
I will NEVER sell or otherwise give out information to a third party.

If you have any questions or requests please contact me. Thank you a lot for your visit and support!


Love,
Tanya